📦 Returns & Refunds Policy: Souzabella_ayt
At Souzabella_ayt, we want you to love what you ordered! If you’re not 100% satisfied with your purchase, we’re here to help.
1. Return Window
You have [30] days from the date of delivery to request a return. After [30] days, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- It must be unused, unwashed, and in the same condition that you received it.
- It must be in the original packaging with all tags still attached.
- Proof of purchase (your order confirmation email) is required.
Non-Returnable Items:
- Gift cards
- Final Sale or "Clearance" items
3. How to Start a Return
To start a return, please contact us at [[email protected]] with your order number and the reason for the return. We will provide you with instructions on where to send your package.
- Please do not send your purchase back to the manufacturer.
4. Return Shipping Costs
- Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- Defective/Wrong Items: If you received a damaged or incorrect item, Souzabella_ayt will cover the return shipping costs and send a replacement immediately.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10] business days.
- Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item. This is the fastest way to ensure you get what you want!