Thank you for shopping with us! We want to make sure your experience is as smooth as possible, from the moment you click "Order" to the moment your package arrives at your door.
1. Processing Times
We know you’re excited to receive your order!
- All orders are typically processed within [1–3] business days.
- Orders placed on weekends or holidays will begin processing the following business day.
- Note: During high-volume seasons (like Black Friday or the holidays), processing may take up to [5] business days. We appreciate your patience!
2. Shipping Methods & Carriers
We partner with reliable carriers to ensure your package arrives safely. Our primary carriers include:
- [USPS / UPS / FedEx / DHL]
- Standard, Expedited, and Express options are available at checkout.
3. Estimated Delivery Windows
Once your order has been processed and handed over to the carrier, here are the estimated delivery times:
- Standard Shipping: [3–7] business days.
- Expedited Shipping: [2–3] business days.
- International Shipping: [10–21] business days (depending on customs).
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your location.
- Domestic (US): Flat rate of $[6.50] or FREE shipping on orders over $[100].
- International: Rates vary by destination.
5. Tracking Your Order
Transparency is key! As soon as your order ships, you will receive a Shipping Confirmation email containing your tracking number. You can track your package directly through the carrier’s website.
6. International Shipping & Customs
We currently ship to ["all states"]. Please note that Souzabella_ayt is not responsible for any customs fees, duties, or taxes applied to your order by your local government. These fees are the responsibility of the customer.
7. What Happens If Something Goes Wrong?
- Delayed Packages: While we can’t control carrier delays (weather, holiday backlog), please contact us if your package hasn’t moved in [10] days, and we will help investigate.
- Lost Packages: If your tracking says "Delivered" but you haven’t received it, please check with neighbors or your local post office first. If it is still missing after [3] business days, contact us at [[email protected]].
- Damaged Items: If your order arrives damaged, please take a photo and email us within 48 hours of delivery so we can make it right.